Amazon Buyers fraud and how to deal with it

When promoting on Amazon, you may face a few challenges, including dealing with Amazon Buyers fraud as your company grows.. Learning how to start an ecommerce business is a difficult task in and of itself. However, as you grow as a merchant, you will face a variety of new obstacles, such as managing return and fraudulent buyers.

So, it is no secret that Amazon has an extraordinarily permissive refund policy. Any purchaser can return most items from most sections for a return policy within 30 days of receipt for any reason. From the customer’s viewpoint, it’s extremely simple. They may easily purchase an Amazon reshipment. Which they could use to ship the item back or simply drop it off with UPS. Returns on Amazon are straightforward since the company is obsessed over customer satisfaction. And will go to great lengths to ensure their consumers are pleased.

Guiding you through Safe Process

The logic for their return process is that the buyer has to be delighted with Amazon. Even if the purchase is not acceptable. They are either satisfied with the product or with the simplicity with which they can return it. This means that “spoiled” customers can make purchases knowing that they can undo any choice that they are dissatisfied with. This lenient policy leaves plenty of opportunity for misuse.
Ecombranding.co will  guide you on how to keep yourself safe from Amazon Buyers fraud the best way possible.

 

What kind of Buyer Violations do Amazon sellers face?

Ability to take advantage of Amazon’s refund policy in a number of different ways to the purchaser’s manner prejudicial:

 

Returning the Product Packaging Filled with Something Else

Upon their journey into Amazon FBA facilities, packages are measured. One of the ways Amazon “verifies” the return is using this technique. Buyers have been known to reconstruct the previous item with dirt, stones, or turnips in the original container. This guarantees that the package weighs the right amount, allowing the return to be completed while also enabling them to keep the product they initially acquired.

 

Returning A Different Product

Customers buy a new model of a commodity from Walmart, similar to the example below. Then they easily repurpose an old model or an entirely other but comparable product as a refund and keep the one they had bought.

 

Returning A Broken Product

Because buyers can return a product with impunity, they are prone to being careless with packaging but being too harsh with the product, causing it to break. Then they claim they acquired that in that state and returned it to Amazon.

 

The Package Did Not Arrive

This really does occur from time to time, but in these cases, Amazon will give a replacement. Something the customer may readily take full advantage of too.

 

The Buyer Uses an Excuse Not to Pay the Postage Back

The customer will not be charged return postage expenses if they merely write “not as described” in the remarks field. A consumer may be dissatisfied with their purchase and will use this as an excuse to avoid paying to ship. This is particularly damaging since it impacts the health of the account.

Putting A Counterfeit Item into The Packaging

This is an incredibly dangerous situation. If you try to dispute a return, the customer may simply claim that they received counterfeit good from you, putting you in a lot of trouble.

Clothing Returns

This is a pretty typical issue that apparel and shoe manufacturers encounter. Customers will frequently purchase an item merely to wear it for a brief span of time before removing it before the 30-day period expires. People frequently order many sizes of the same goods to check which one fits them best and then return the others.

 

The package is received and examined by staff at the FBA station when you receive a return. They must evaluate whether the product can be resold (returned to the storehouse and returned to your available inventory) or whether it is unsellable. It is up to the employees to judge whether or not it is a fraud going on.

 

If the purchaser was meticulous in resealing the box, their return (as well as anything they choose to put inside it) will be returned to inventory, and someone will begin receiving the potatoes that were originally returned instead of your merchandise. This can cause problems on your seller account and put you in hot water with Amazon.

What can you do against Amazon Buyers fraud?

Let Potentially Fraudulent Shoppers Know That You Have No Tolerance When It Comes to Fraud

It can be accomplished in a variety of ways

  • You can send out contact emails to customers informing them that their order has been sent. You can indicate in these emails that their item was examined, weighed, and certified to be in new condition before being dispatched. This alone could be enough to deter any possible fraud.
  • You might say on your package and in your contact emails that you will not tolerate any fraudulent activity

Contact Your Customer If You Are Able to And Ask for More Information

Amazon will provide you with the number of the order that resulted in a refund when you receive an email notifying you that a return has been made. This can be used to go through your orders and determine whether the customer can be contacted. It isn’t always feasible, but if you could see the customer’s name, you can click on this to contact the purchaser.

 

You can then ask the client directly what the issue with the product was. Make every effort to be pleasant and forthcoming. Receiving input from customers should be your top goal in order to improve your product. You can inquire about the reason for the return or request photos. You can then take action based on whether you receive satisfactory or suspicious answers.

Report A Buyer Amazon Buyers fraud

If you have cause to believe you are dealing with a buyer who is either committing fraud or misusing Amazon’s refund in any other way, you can report them to buyer central. If you have cause to believe that abuse is taking place, you should thoroughly document your suspicions and include additional information you have in the form of attachments and screenshots.

Conclusion

As a merchant, there is no foolproof way to avoid customer abuse. The more you sell, the more likely it is that something could go bad. The fact that Amazon is so generous with their customers, plus the fact that FBA warehouse personnel must make choices quickly about how to process returns, makes things difficult.

There really are, however, steps you may take to lessen the harm and the overall risk of it occurring. Give heed and maintain track of everything when it comes to promoting on Amazon. Keep an eye out for possible repeat customers who return often and report any unusual behavior. Sellers, good luck!

 

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